IT Professional Compares HP vs. Lenovo/Dell Laptop Build Quality and Serviceability

Summary

An IT professional with extensive experience managing hundreds of HP laptops and desktops for a nonprofit shares their perspective that HP devices have been better built and more easily serviced than comparable Lenovo, Dell, and Acer models over the same period. They express regret about their organization's recent switch to Lenovo laptops pushed by their new MSP, finding them inferior in quality and serviceability compared to HP products they've previously used.