Incident Report: Railway Platform Outage Due to Erroneous Google Cloud Account Suspension (May 19, 2026)
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Summary
Railway experienced a platform-wide service disruption on May 19, 2026, after Google Cloud incorrectly suspended their GCP account. This caused a temporary loss of service for all GCP-hosted infrastructure, including their dashboard, API, and network infrastructure. As cached network routes expired, the outage extended beyond GCP to affect all Railway workloads. The incident report details what happened, how they responded, and preventative measures being implemented to avoid similar issues in the future.
Key quotes
· 4 pulledRailway experienced a platform-wide service disruption due to Google Cloud incorrectly placing our account in a suspended status.
This resulted in a temporary loss of service for all GCP hosted infrastructure.
As cached network routes expired, the outage extended beyond GCP to affect all Railway workloads.
Below, we walk through what happened, how we responded, and what we're doing to prevent a similar incident in the future.
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