MSV Housing's data transformation: From fragmented silos to shared strategic insight
By
Matt Jones
Summary
Matt Jones, executive director for customers at MSV Housing, describes how the housing association moved from fragmented, siloed data to a shared, strategic data approach by partnering with Connexica, a company with expertise outside the housing sector. The piece details the challenges of data fragmentation across multiple systems, the need for a fresh external perspective, and the implementation of a new data strategy to drive organizational change and better serve customers.
Source
bskyMSV Housing's data transformation: From fragmented silos to shared strategic insightinsidehousing.co.ukKey quotes
· 4 pulledWe seized the opportunity to take a much fresher, more strategic approach to data.
We took the view that this was a challenge that we – and the sector more broadly – had been trying to deal with for years. If we could solve it alone, we would have done it by now.
A fresh approach from outside of housing was needed to help drive change at speed.
It gave us the opportunity to take a much fresher, more strategic approach to data.
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