The challenge of communicating AI's impact on jobs: Lessons from Standard Chartered's CEO
By
The Economist
Summary
Bill Winters, CEO of Standard Chartered, sparked controversy by discussing a planned 15% reduction in back-office jobs over four years, specifically citing the replacement of "lower-value human capital" with automation investments. The article examines the broader challenge managers face in communicating about AI's impact on jobs, as employees are asked to embrace a technology that causes fear.
Source
bskyThe challenge of communicating AI's impact on jobs: Lessons from Standard Chartered's CEOecon.stKey quotes
· 3 pulleda reference to the replacement of 'lower-value human capital' by financial capital invested in automation
The kerfuffle provides an instructive case study in a problem now faced by almost every manager: how to talk about the effect of a
Employees are being asked to embrace a technology that causes fear
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