From the Microsoft Dynamics 365 CE/CRM blogs: AI agents in D365 Sales; Copilot Cowork + D365 CE; Omnichannel routing in D365 Customer Service
A selection of announcements from the Microsoft Dynamics 365 CE/CRM blogs
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Microsoft Just Put Agentic AI Inside Every Sales and Service Conversation
Microsoft has announced a wave of agentic capabilities across Microsoft 365 Copilot and Dynamics 365 The release includes the general availa
Microsoft launches AI sales & service tools in Copilot
Sales and support teams could cut admin time as Microsoft embeds generative AI into Outlook, Teams and Dynamics 365 for routine customer wor
Microsoft launches AI sales & service tools in Copilot
Sales and support teams could cut admin time as Microsoft embeds generative AI into Outlook, Teams and Dynamics 365 for routine customer wor
Microsoft Pushes Copilot Into Action Mode With Cowork, Adds AI Security and Model Catalog Upgrades
Microsoft rolled out a trio of AI updates this week, spanning Microsoft 365 Copilot, Security Copilot and Microsoft Foundry.
Microsoft Launches Service Agent in 365 Copilot
The GA release unifies Dynamics 365 and Microsoft 365 workflows, giving service reps AI-driven access to case data and actions in one interf
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