How ticket-buying bots are distorting access to concerts and train reservations
By
Sydney Goh
Summary
The article examines how automated ticket-buying bots have become a major obstacle for consumers trying to purchase concert tickets and train reservations. These bots snap up seats within seconds and resell them at inflated prices, creating an unfair marketplace. The piece highlights the frustration of fans like Bryce Sng, who describe the process as luck-based and unfair. It explores how bots are distorting access not just to entertainment events but also to everyday services like train travel.
Source

Key quotes
· 2 pulledPurchasing a ticket has always been 'very luck-based,' said Bryce Sng, a 23-year-old concert enthusiast.
The added competition of bots 'feels very unfair,' he added.
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