Uneven AI adoption across San Francisco's city departments reveals usage gaps despite broad access to Microsoft Copilot
San Francisco city employees have had access to Microsoft Copilot (powered by OpenAI) since July 2025, but adoption across the city's 40+ departments is highly uneven. While some employees are heavy users leveraging AI for drafting documents, summarizing reports, and coding, many others rarely or never use the tool. The article examines usage data, departmental variation, and the challenges of integrating AI into government workflows in the city that is the global epicenter of AI development.
Key quotes
Since last July, when San Francisco granted 30,000 employees access to Microsoft Copilot, an OpenAI-powered chatbot, more than 40 city departments have had access to AI to help with city services.
In the halls of government in the world capital of AI, some employees are super-users of the technology. Others never touch it.
San Francisco Mayor Daniel Lurie speaks at City Hall on July 24, 2025. Earlier that month, he announced that city staff would get access to Microsoft Copilot.
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