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San Francisco's uneven AI adoption: City employees get Microsoft Copilot access, but usage varies widely

Olivia Borgula, Jenny Kwon

1h ago· 5 min readenNews

technology politics ai adoption government & public policy

Summary

San Francisco, the global capital of AI, has given 30,000 city employees across 40+ departments access to Microsoft Copilot (powered by OpenAI). However, adoption is highly uneven — some employees are superusers while many never touch the tool. The article examines usage patterns, departmental variation, and the challenges of integrating AI into government workflows.

Source

bskySan Francisco's uneven AI adoption: City employees get Microsoft Copilot access, but usage varies widelysfchronicle.com

Key quotes

· 3 pulled

Since last July, when San Francisco granted 30,000 employees access to Microsoft Copilot, an OpenAI-powered chatbot, more than 40 city departments have had access to AI to help with city services

In the halls of government in the world capital of AI, some employees are superusers of the technology. Others never touch it.

San Francisco Mayor Daniel Lurie speaks at City Hall, in San Francisco, Thursday, July 24, 2025. Earlier that month, he announced that city staff would get access to Microsoft Copilot

Snippet from the RSS feed

San Francisco city employees have broad access to Microsoft Copilot, which relies on OpenAI technology. Here’s who’s actually using it.

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