European Payment Processor Viva.com Sends Emails Without Required Message-ID Header, Blocked by Google Workspace
By
thatha7777
Hand-rolled, kettle-boiled, baked to perfection. Worth every minute at the bakery.
Summary
A user discovered that Viva.com, a major European payment processor, sends verification emails without a required Message-ID header (per RFC 5322 standards since 2008), causing Google Workspace to reject them outright. Despite submitting a detailed bug report, the company's support team dismissed the issue, stating that since the user's account was verified, there was no problem. The article highlights a significant technical oversight by a major financial services provider and raises concerns about their technical competence and customer support responsiveness.
Key quotes
· 4 pulledViva.com, one of Europe's largest payment processors, sends verification emails without a Message-ID header — a requirement of RFC 5322 since 2008.
Google Workspace rejects them outright.
Their support team's response to my detailed bug report: 'your account has a verified email, so there's no problem.'
It should have taken five minutes. Instead, it turned into a small investigation — and left me with some bigger questions.
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