Secret DWP report finds failure to return disabled claimants' calls was 'consistent feature' in tragic safeguarding cases
Summary
A secret internal DWP report reveals that the failure of civil servants to return calls from disabled benefit claimants was a "consistent feature" in some of the most "tragic" safeguarding cases examined. The report, titled "Call Backs," found that the lack of accurate data made it "impossible" to determine the full extent of how badly the DWP was failing its most vulnerable customers. The findings highlight systemic communication failures within the department's handling of disabled claimants' cases.
Source
bskySecret DWP report finds failure to return disabled claimants' calls was 'consistent feature' in tragic safeguarding casesdisabilitynewsservice.comKey quotes
· 2 pulledThe failure of Department for Work and Pensions (DWP) civil servants to return calls from disabled benefit claimants became a 'consistent feature' of some of the most 'tragic' cases examined by the department's safeguarding leads
The Call Backs* report said the lack of accurate information about the problem meant it was 'impossible' to state how badly DWP was failing its 'most vulnerable customers'
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