Why you shouldn't answer the first version of a user's question
In my work on Perfetto, a performance debugging tool, one question I get often is: “how do I split a Perfetto trace into multiple files?” Instead of answering directly, I say: “there isn’t an easy…
Read the full articleYou might also wanna read

Perplexity Rejects Ads in AI Search, Prioritizing User Trust Over Advertising Revenue
Executives said Perplexity will focus on subscriptions over fears ads could damage users’ trust.
Developer Questions Whether Multi-Model AI Systems Can Truly Reduce Hallucinations
A developer building a multi-expert AI system — which routes user queries to several specialized models and aggregates their outputs — has r
Employees Aren’t Questioning AI Advice Enough
A new study finds that people often actively avoid seeking additional information when it might complicate their decision or create moral di
Four Levels of Customer Understanding: Moving Beyond Assumptions in UX Research
What people say, feel, think, and do are often very different things. To understand the underlying reasons for user behavior, it helps to lo
7 reasons why AI chatbots like ChatGPT are unreliable for purchasing decisions
ChatGPT, Perplexity, Gemini and the rest all want to be your personal shopper. Here’s why you might want to stick to more traditional source
Cracking the AI Confidence Conundrum
AI models struggle with distinguishing unanswerable questions from those they can answer inaccurately. A new approach might just change that

Comments
Sign in to join the conversation.
No comments yet. Be the first.