Crisp: AI-Powered Customer Support Platform with Human Touch

AI agents get memory, customer knowledge and context. CM.com introduces the Customer Context Platform for European AI agents.

Breda, June 25, 2026 - CM.com is launching a Customer Context Platform that equips AI agents with customer data, memory, knowledge and real-

CM.com Launches New Data Platform to Help AI Understand Context

Breda, February 6, 2026 – During the Human After All event, CM.com unveiled a brand-new data platform designed to help organizations organiz

Aurora Mobile's EngageLab Showcases AI-First Omnichannel Customer Engagement Solutions at The MarTech Summit Hong Kong

Salesforce acquires AI customer service platform Fin for $3.6 billion

Salesforce says it wants to use Fin's team and technology to improve Agentforce, its existing enterprise platform that businesses can use to

How AI Is Transforming Pharmaceutical Customer Engagement Through Hyper-Personalization

AI is revolutionizing pharmaceutical customer engagement, moving beyond automation to hyper-personalization and cross-functional collaborati

Deutsche Telekom Taps AI to Enhance Customer Service

Deutsche Telekom is integrating OpenAI's AI models to boost customer service efficiency and enhance customer experience, aiming for up to 50