Certified Third-Party Repairs Signal Product Value, Boost Customer Retention
New Penn State research shows that certifying independent repair services can help companies retain customers by signaling untapped utility in broken products.
Read the full articleYou might also wanna read
Certifying third-party repairs retains customers, signals utility left in goods
Certifying a third-party repair service can help companies retain customers by signaling that there's value, or "unused utility," left in br
Certifying third-party repairs retains customers, signals utility left in goods
Certifying a third-party repair service can help companies retain customers by signaling that there's value, or "unused utility," left in br
3 Moves to Rebuild Customer Trust After the Automation Backlash
Total automation burned customer trust. Three moves — human escalation, proof of performance, and EX repair — can win it back. Continue read
AI-Mediated Repairability and Sustainable Branding: A Framework for Credible CSR in Digital Ecosystems
Sustainable branding increasingly depends on whether corporate social responsibility (CSR) is operationalized through digital infrastructure
doi.org·15d ago
EU regulation improves smartphone repairability, consumer study finds
Smartphones have become easier to repair thanks to EU regulation, according to a new market check carried out by consumer groups across Euro
beuc.eu·11d agoThe Seven Essential Conflict Resolution Skills for Customer Service Representatives
People typically buy from you because of your note-worthy product, service, or brand reputation. In contrast, they most frequently stop buyi
Comments
Sign in to join the conversation.
No comments yet. Be the first.