Burger King Implements AI Assistant to Monitor Employee Customer Service Interactions
By
Emma Roth
3mo ago· 2 min readenNews
70/100
Toasty
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Summary
Burger King is implementing an AI chatbot called "Patty" that will be integrated into employee headsets. The system will assist with meal preparation and also evaluate employee-customer interactions for friendliness by recognizing specific words and phrases like "please" and "thank you." The AI was trained using data from franchisees and guests to measure friendliness metrics.
Key quotes
· 3 pulledBurger King is launching an AI chatbot that will live in the headsets used by employees.
The voice-enabled chatbot, called 'Patty,' is part of an overarching BK Assistant platform that will not only assist employees with meal preparation but also evaluate their interactions with customers for 'friendliness.'
Thibault Roux, Burger King's chief digital officer, tells The Verge that the company compiled information from franchisees and guests on how to measure friendliness, resulting in the fast food chain training its AI system to recognize certain words and phrases.
Burger King is launching a new AI assistant, called Patty, that will live inside employees’ headsets, allowing them to ask questions while they prepare food or clean machines.
