BMO Stadium's AI Integration Creates Negative Fan Experience

Summary

The author recounts their experience at BMO Stadium in Los Angeles, where extensive AI implementation has negatively impacted the fan experience. The stadium has integrated AI into various aspects including ticketing, concessions, and security, resulting in slower service, technical glitches, and a less personal atmosphere. Specific issues include malfunctioning AI-powered concession stands, problematic digital ticketing systems, and overzealous AI security that creates unnecessary friction. The author contrasts this with their previous positive experiences at the stadium before the AI overhaul, concluding that the technology has made the experience worse rather than better.