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User Banned from Anthropic's Claude Code After VPN and Credit Card Triggers

ayi

11d ago· 1 min readenOpinion

technology programming customer support account bans

Summary

A user shares their frustrating experience of being permanently banned from Anthropic's Claude Code service. After using the tool at work for months, they tried to use it personally. Their first ban occurred likely due to having a VPN active. After getting a refund, they tried again a month later with the VPN off, but were banned again—likely because they used the same credit card. Both attempts to appeal via support resulted in generic responses citing "violation of our Usage Policy" with no reinstatement possible, leaving the user confused and without recourse.

Source

Hacker NewsUser Banned from Anthropic's Claude Code After VPN and Credit Card Triggersnews.ycombinator.com

Key quotes

· 3 pulled

Most probably because my vpn was on I got banned after 1 hour of usage.

Even after I contacted support I got a generic 'we have determined that we cannot reinstate your account at this time due to a violation of our Usage Policy' answer.

I'm not using it for anything unusal. 'Summarize that markdown file', 'how can i refactor payment mo'

Snippet from the RSS feed

After using Claude Code at work for months I wanted to use it on my own projects too. Most probably because my vpn was on I got banned after 1 hour of usage. I got my 120$ back. 1 month later I signed up with vpn off. But this time probably because I used

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