Apple's Feedback Assistant Automatically Closes Bug Reports Unless Developers Verify Issues Remain Unfixed
By
zdw
The bagel they save for the regulars. Don't skim, savour.
Summary
Apple developer Jeff Johnson criticizes Apple's Feedback Assistant bug reporting system for automatically closing bug reports unless users manually verify the bugs remain unfixed. He describes the process as disrespectful to developers who invest time in reporting issues, noting that Apple wastes developers' time with bureaucratic requirements while still fixing some reported bugs. The article details Johnson's frustration with the system's inefficiencies and his failed attempts to organize developer boycotts to improve the experience.
Key quotes
· 5 pulledApple intentionally wastes our time with no regrets, as if our time had no value, as if we had some kind of duty to serve Apple.
My main complaint about the bug reporting process is not the unfixed bugs but rather the disrespect for bug reports and the people who file them.
Why do I file bug reports with Apple Feedback Assistant? I plead insanity. Or perhaps addiction.
Regardless, an incentive still exists to file bug reports, because Apple actually fixes some of my bugs.
I've even tried organizing a public boycott of Feedback Assistant, with a list of demands to improve the experience for users, but the boycott never caught on with other developers.
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