Pew Study: 49% of U.S. Adults Use AI Chatbots, But Skepticism Outweighs Optimism
By
Matt G. Southern
Summary
A Pew Research study finds that 49% of U.S. adults have used AI chatbots, while 60% read AI-generated summaries (Google AI Overviews) in search results. However, skepticism remains high, with more people predicting AI will harm society than help it. The presence of AI Overviews reduces click-through rates on traditional search results from 15% to 8%, suggesting AI summaries may replace browsing rather than encourage it.
Source
bskyPew Study: 49% of U.S. Adults Use AI Chatbots, But Skepticism Outweighs Optimismsearchenginejournal.comKey quotes
· 5 pulledAbout 60% of U.S. adults say they read AI summaries at the top of search engine results, while about 30% say they don't, and 10% are unsure.
People who saw an AI summary clicked on a traditional search result 8% of the time, compared with 15% when no AI summary appeared.
The difference suggests that, in some cases, Google AI Overviews may replace browsing instead of encouraging it.
Another 49% of U.S. adults say...
About half of U.S. adults use AI chatbots, and 60% read AI Overviews, but more predict AI will hurt society than help it.
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