How AI patient message drafts are creating more work for doctors and nurses
By
Anna North
If you only eat one bagel today, this is the bagel.
Summary
The article examines how AI tools designed to assist healthcare workers—specifically AI that drafts responses to patient portal messages—are actually creating more work rather than reducing it. Doctors and nurses must review, edit, and verify AI-generated drafts, adding a new layer of tasks to their already busy workflows. The piece explores the paradox of AI in healthcare: tools intended to save time can introduce friction, cognitive load, and unintended consequences that may degrade job performance rather than enhance it.
Key quotes
· 3 pulledThe tool was supposed to make a time-consuming task go more quickly and smoothly.
Instead, the tool has given doctors and nurses a new to-do list. First they have to rea
Sometimes AI actually makes you worse at your job.
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