Lessons from three years of designing open source technology in public

Summary

The article reflects on the author's experience working in open source technology over three and a half years. It highlights the power of community collaboration, where thousands of users voluntarily contribute ideas, test prototypes, and help each other—a level of cooperation rarely seen in the private sector. The author emphasizes that designing openly with users and building trust throughout the process has made them a better designer, forcing clarity and plain language without relying on corporate jargon or frameworks.