Chatwoot launches voice support on its open-source customer service platform
By
Sony Mathew
A snack-sized bagel for a snack-sized appetite.
Summary
Chatwoot, an open-source customer support platform, announces the launch of voice capabilities on Product Hunt. The feature addresses the growing need for multi-channel support where customers may start on live chat, follow up on WhatsApp, reply via email, and occasionally need a quick phone call. The team prioritized building a solid text-based foundation first before adding voice functionality.
Key quotes
· 4 pulledVoice has been one of the most requested features in Chatwoot from the early days.
Support does not happen in one channel anymore.
A customer might start on live chat, follow up on WhatsApp, reply over email, and in some cases, a quick call is still the fastest way to solve the problem.
But we wanted to get the foundation right first.
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