Substrate (YC) Seeks Technical Success Manager for AI-Native Healthcare BPO Platform
By
kunle
Warm and crisp on the edges. A bagel with a bit of bite.
Summary
Substrate, an AI-native BPO startup from Y Combinator focused on healthcare revenue cycle management (RCM), is hiring a Technical Success Manager. The role involves owning client relationships, investigating technical issues deeply (including querying databases and tracing code), developing autonomous tools, and prototyping solutions. The company already processes over 500k healthcare claims monthly and seeks candidates with strong technical skills, B2B SaaS experience, healthcare domain knowledge, and comfort with LLM architectures.
Key quotes
· 5 pulledWe're looking for an Technical Success Manager to make client experiences magical.
Take customer-reported anomalies all the way to root cause, without waiting for an engineer to guide you.
You are interested in going technically deeper into problems than anyone reasonable would, in service of excellence.
We encourage you to apply even if you do not believe you meet every single qualification.
High agency: when blocked you find another path; when uncertain, you investigate rather than waits.
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