Seattle Fire Department Uses AI to Triage 911 Medical Calls Without Public Disclosure
By
Susie Madrak
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Summary
The Seattle Fire Department has been using AI technology from Denmark-based company Corti to analyze 911 medical calls and help dispatchers decide which callers should be routed to a nurse-staffed call center instead of receiving an immediate ambulance response. This practice has been ongoing for two years without public disclosure, raising concerns about transparency and the use of AI in emergency services.
Key quotes
· 3 pulledA Denmark-based company's AI technology has been listening to Seattle residents' 911 medical calls without their knowledge for the past two years, according to the Seattle Times.
The Seattle Fire Department has been using the company's AI to help dispatchers decide which callers don't deserve a rapid response.
Corti's technology is prompting the dispatchers to route certain 911 patients to a nurse-staffed Texas call center, rather than send them ambulances right away.
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