Motorola's MotoSync+ app failure renders routers unusable; company silent on fix
By
Niklas Engelking
Front-window bakery material. Catches the eye, delivers the goods.
Summary
Motorola's MotoSync+ app, essential for setting up and controlling Motorola routers, has been non-functional for several weeks. This leaves users unable to configure new routers (like the Motorola Q15 WiFi 7) or reset existing ones. The cause remains unknown, and Motorola has not issued any public comment on the issue.
Key quotes
· 4 pulledUsers of Motorola routers have probably been plagued by this for a while: for several weeks, the MotoSync+ app, which is needed for setup, control, and resetting to factory settings, has no longer been working.
Anyone who wants to set up a newly purchased router is out of luck, and anyone who wishes to reset an already used one is also out of luck.
The cause of the problems is unknown, and Motorola has not commented on it so far.
New Motorola routers, such as the Motorola Q15 WiFi 7, cannot be set up at all if the owners do not create an account in the MotoSync+
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