Motorola's MotoSync+ app outage bricks WiFi routers, leaving customers without support for nearly a month
By
Matt Binder
FeedBagel synthesis
· 2 sourcesMotorola's MotoSync+ app has been non-functional since mid-May, effectively bricking the company's entire line of WiFi routers by preventing setup and troubleshooting. Hacker News reported that the app displays a "Server License Expired" message on Android and fails to connect on both iOS and Android. The outage has persisted for nearly a month with no communication from Motorola, leaving customers unable to configure new routers or reset existing ones, according to coverage on bsky.
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Summary
Motorola has effectively bricked its entire line of WiFi routers by letting its MotoSync+ app (required for setup and troubleshooting) go down around mid-May without explanation. The app fails to connect on both iOS and Android, displaying a "Server License Expired" message on Android. The issue has persisted for nearly a month with no communication from Motorola, leaving customers with unusable routers and no way to troubleshoot or reconfigure their networks.
Key quotes
· 3 pulledOn iOS, the MotoSync+ app opens to the login screen, and a loading wheel just spins and spins.
On Android, the app also loads to the login screen but displays a 'Server License Expired' message.
Motorola has effectively bricked its WiFi routers without warning, and the issue has been ongoing for nearly a month.
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