Nexer Digital's Hilary Stephenson on why accessibility is essential for websites and apps
By
Simon Guerrier June 17th 2026
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Summary
Interview with Hilary Stephenson, managing director of Nexer Digital, discussing the importance of accessibility in websites and apps. She emphasizes that 20% of audiences are excluded from inaccessible digital products, and that for local authorities especially, accessibility is not optional but a legal obligation. The interview covers human-centred design principles and how organizations can better serve citizens with diverse needs around digital confidence, trust, and affordability.
Key quotes
· 3 pulledBecause otherwise 20% of your audience can't use them.
This isn't just a nice add-on for local authorities. They are bound by rules and duties.
They work with citizens of all ages and demographics, with very wide-ranging needs in terms of digital confidence, digital trust and affordability.
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