How to write clearer, kinder work emails that avoid misunderstandings
By
Katy Cowan
Plain bagel done well. Pleasantly substantive.
Summary
This article explores why written communication, especially email, often comes across as passive-aggressive, cold, or rude — even when the sender didn't intend it. It explains the lack of non-verbal cues in text, offers practical tips for clearer and more empathetic writing, and encourages self-awareness to avoid making colleagues secretly resent you.
Key quotes
· 3 pulledWe've all been on the receiving end of a weird email or comment. The kind that makes you wonder if the other person has ever interacted with another human being.
In person, communication is much easier. You have an arsenal of tools w
A rushed reply, a clumsy choice of words, a tone that reads completely differently on screen than it did in your head.
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