Xfinity Internet Outages in Sacramento: Documented Infrastructure Failures and Failed Escalation
By
vedmed
Front-window bakery material. Catches the eye, delivers the goods.
Summary
A detailed account of persistent internet outages affecting a Sacramento resident and their neighbor, with Xfinity refusing to investigate or fix upstream infrastructure issues despite documented evidence showing 6-7 daily outages lasting 125 seconds each. The article chronicles failed escalation attempts, customer service runarounds, and the company's refusal to address what appears to be a systemic infrastructure problem affecting multiple customers in the same area.
Key quotes
· 4 pulledI have outages. My neighbor has the same outages. Xfinity won't fix it.
I set up an uptime monitor and found that these outages happen 6-7 times per day for 125 seconds.
After troubleshooting every piece of equipment I had and questioning my sanity my neighbor complained about the same thing which led me to understand this was not my equipment.
A documented case of infrastructure failure, failed escalation, and a company that refuses to investigate.
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