Facial recognition systems fail people with facial differences, blocking access to essential services
By
Matt Burgess
Toasted golden, schmeared with insight. Top of the rack.
Summary
Autumn Gardiner, a woman with a facial difference, encountered repeated failures when trying to update her driver's license photo at the DMV because the face recognition system couldn't process her face. The article highlights how facial recognition technology, now widely used in government systems and essential services, systematically discriminates against an estimated 100 million people worldwide who live with facial differences, blocking them from accessing basic services like driver's licenses, passports, and banking.
Key quotes
· 3 pulled“Everyone's watching. They're taking more photos,” she recalls.
Autumn Gardiner thought updating her driving license would be straightforward.
As face recognition tech becomes widespread, some say they're getting blocked from accessing essential systems and services.
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