Under-trained IT support worker fixes self-inflicted network outage by learning on the job
By
Simon Sharwood
4d ago· 4 min readen
75/100
Toasty
Bagelometer↗
Right out the toaster. Reliable, with some real depth.
Score75TypeeditorialSentimentneutral
Summary
A reader named April recounts her early career experience working IT support for a medical clinic shortly after earning her CompTIA A+ certification. Feeling underqualified, she made a mistake that caused network issues at the clinic. Rather than reporting the problem or asking for help, she kept working quietly until she figured out how to fix it, eventually learning on the job through trial and error.
Key quotes
· 2 pulledApril admitted she did not feel she was a great candidate for the job as she had recently completed her CompTIA A+ certification – one of the most entry-level certs
she 'kept working until I somewhat knew what I was doing'
After making a medical clinic's network rather ill, she 'kept working until I somewhat knew what I was doing'