The Importance of Emotional Impact in Work Beyond Technical Metrics
By
tosh
Hard crust, hollow middle. Skim only.
Summary
The article argues that technical success metrics like completed checkboxes, met schedules, and delivered demos are insufficient without the emotional impact and user experience. It emphasizes that work should evoke positive feelings in users, making them smile or feel that features fit naturally, and that this emotional response should be considered part of the requirements.
Key quotes
· 4 pulledWe, as people, feel something with every interaction. Frustration, joy, relief, confidence.
The feeling matters. The feeling is part of the work. The desired feeling is part of the requirements.
When you feel it, you know. The feature makes you smile when you use it.
It fits right in, like it was always meant to be there.
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