Survey finds enterprise AI creates productivity paradox as workers spend 6.4 hours weekly managing bots
By
Taryn Plumb
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Summary
A survey of 6,000 digital workers by Glean's Work AI Institute reveals that enterprise AI adoption creates a productivity paradox. While AI makes work feel faster, it introduces new burdens like "botsitting" (unrecognized work to make AI usable) and "botshitting" (shipping unverified AI-generated work). Employees spend an average of 6.4 hours per week managing and correcting AI outputs, creating new bottlenecks despite AI automating over a quarter of digital tasks.
Key quotes
· 3 pulledWhile AI is proliferating across the workplace, it is introducing a new productivity paradox: While the technology makes work feel faster, it actually pushes more burden onto employees to provide context, perform quality checks, then rinse and repeat across numerous disparate tools.
This results in two emerging behaviors: 'botsitting,' all the unrecognized work that goes into making AI actually usable; and 'botshitting,' shipping AI-generated work that is unverified, not that well understood.
AI is automating more than a quarter of digital work, but employees are spending hours managing the technology, creating new bottlenecks.
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