Startup Faces Production Outage After AWS Account Restriction Over Exposed Access Key
By
trollderiu
Even the toaster can't save this one.
Summary
A startup called Qcart is experiencing a complete production outage across multiple countries after AWS Trust & Safety restricted their account 18 hours ago due to an exposed CircleCI access key. Despite immediately deleting the IAM user and associated keys, and confirming remediation with AWS support, their account remains restricted with no updates from AWS's specialized team. The company is facing severe business impact while waiting for resolution.
Key quotes
· 4 pulledOur startup (Qcart) is currently facing a 100% production outage across multiple countries.
AWS Trust & Safety restricted our account 18 hours ago due to an exposed circleci access key.
We deleted the IAM user and all associated keys. Confirmed remediation in the support case.
Current status: Total silence. Support agents keep saying 'the specialized team is looking into it,' but we have had zero updates while our business is dying.
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