SSLMate Experiences Third Google Cloud Account Suspension Without Notification
By
agwa
6mo ago· 8 min readenInsight
100/100
Golden Brown
Bagelometer↗
Slow-proofed and worth the wait. Worth its weight in flour.
Score100TypeanalysisSentimentnegative
Summary
SSLMate, a certificate management company, has experienced three Google Cloud account suspensions without notification, including two recent consecutive Friday suspensions. The article details how Google's unpredictable account management practices are forcing the company to choose between security and usability, as they need Google Cloud integration for customer certificate publishing. The author argues this highlights broader issues with Google's customer service and automated systems that can arbitrarily disrupt businesses.
Key quotes
· 3 pulledOn each of the last two Fridays, Google has suspended SSLMate's Google Cloud access without notification
But this isn't just another cautionary tale about using Google Cloud Platform; it's also a story about usable security and how Google's capriciousness is forcing me to choose between weakening security or reducing usability
Apart from testing and experimentation, the only reason SSLMate still has a Google Cloud presence is to enable integrations with our customers' Google Cloud accounts so that we can publish certificate
On each of the last two Fridays, Google has suspended SSLMate's Google Cloud access without notification, having previously suspended
it in 2024 without notification. But this isn't just another cautionary tale about using Google Cloud
Platform; it's also
