RunLLM: AI Support Engineer for Resolving Complex Issues
By
Ben Lang
Plain bagel done well. Pleasantly substantive.
Summary
RunLLM is an AI Support Engineer designed to resolve complex support issues by reading logs, code, and documentation, significantly reducing engineering time and ticket volume. Built on 10 years of UC Berkeley research, it is trusted by companies like Databricks and Sourcegraph. The tool aims to scale customer support while maintaining high-quality resolutions.
Key quotes
· 4 pulledRunLLM’s an AI Support Engineer that works how you work.
The promise of AI is that customer support will become dramatically more scalable — so that your team can focus on high-value customer relationships.
Built on 10 years of UC Berkeley research, RunLLM reads logs, code and docs to resolve complex support issues.
Saves 30%+ eng time, cuts MTTR by 50%, deflects up to 99% of tickets.
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