Rebuilding Trust in Voice Communications Through Network-Level Digital Identity

Summary

Josh Whitehurst, Head of Product at First Orion, discusses the current "trust crisis" in voice communications, explaining how the industry got here and why STIR/SHAKEN alone is insufficient. He explores how end-to-end authentication works for carriers and enterprises, highlighting approaches by T-Mobile, Deutsche Telekom, and Vodafone. The article covers how analytics, authentication, and branded identity combine to rebuild trust, with real-world results from companies implementing these solutions.