Proton Violates User Consent by Sending Lumo AI Emails Despite Opt-Out
By
dbushell
Hot, fresh, and worth queueing round the block for.
Summary
The article details a user's frustration with Proton, an email and privacy-focused service provider, for sending promotional emails about their AI product 'Lumo' despite the user having explicitly opted out of receiving such communications. The author highlights the contradiction between Proton's stated values of privacy and user control and their actual practice of ignoring opt-out preferences, framing it as an 'AI consent problem' where companies prioritize promoting AI features over respecting user choices. The piece serves as a critique of tech companies' marketing practices and the erosion of user agency in the age of AI.
Key quotes
· 4 pulledThe problem is I had already explicitly opted out of Lumo emails.
That toggle for 'Lumo product updates' is unchecked. Lumo is the only topic I'm not subscribed to.
There is a problem with this email. And I'm not talking about the question of how exactly AI aligns with Proton's core values of privacy and security.
The one where I get very annoyed with my email provider
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