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Piper: AI Phone Call Agent Automates Customer Service Tasks

By

michaelphi

10mo ago· 3 min readenNews

Summary

Piper is an AI-powered phone call agent designed to handle customer service calls, book appointments, and more, allowing users to avoid waiting on hold. Developed by engineers from AssemblyAI, Piper operates directly in a browser, provides full call transcripts, and intelligently manages various scenarios. The tool aims to simplify phone interactions by automating tedious tasks.

Key quotes

· 4 pulled
Piper is your personal AI phone call agent that actually enjoys talking to customer service (psychopath behavior, we know) so you can do literally anything else.
Built by founding engineers from AssemblyAI • Leading in voice AI since 2017.
Phone calls shouldn't feel like a boss battle.
With Piper (aka paradise) Without Piper (aka hell).
Snippet from the RSS feed
Your personal AI assistant that makes phone calls for you. Handle customer service, book appointments, and more through a simple chat interface.

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