Microsoft Open-Sources AI-Powered Call Center Solution Using Azure and OpenAI GPT
By
bakigul
If you only eat one bagel today, this is the bagel.
Summary
Microsoft has open-sourced an AI-powered call center solution called 'call-center-ai' that enables businesses to deploy AI agents for phone-based customer service. The system allows sending phone calls from AI agents via API calls or having customers directly call configured phone numbers. It's built on Azure and OpenAI GPT technologies and can be customized for various industries including insurance, IT support, and customer service. The solution promises rapid deployment with customization possible in just a few hours, featuring capabilities like natural voice interactions, multilingual support, and integration with existing business systems.
Key quotes
· 3 pulledSend a phone call from AI agent, in an API call. Or, directly call the bot from the configured phone number!
Insurance, IT support, customer service, and more. The bot can be customized in few hours (really) to fit your needs.
The objective is to help the customer with their issue and provide a solution or escalate to a human agent if needed.
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