Meta fails to respond to 98% of EU user ban appeals, independent body reports
By
Imran Rahman-Jones
Kettled twice. Extra chewy, extra trustworthy.
Summary
Meta is ignoring the vast majority of cases raised by the EU's independent Appeals Centre Europe, which handles disputes from Facebook, Instagram, and Threads users who claim they were wrongly banned. Out of 4,600 cases submitted, Meta provided evidence in fewer than 100. The BBC has also received hundreds of complaints from users worldwide who say they were unfairly banned from Meta's platforms.
Key quotes
· 3 pulledAppeals Centre Europe looked at 4,600 cases of Facebook, Instagram and Threads users who said they had been wrongly banned, but Meta provided evidence in fewer than 100 of these cases.
Meta virtually never replies when it raises cases of people who say they have been wrongly banned from their accounts.
The BBC has been contacted by hundreds of Facebook and Instagram users in countries around the world, including the UK, who claimed they had been wrongly banned from the sites.
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