Incident/Ops: Slack-Based Incident Management Tool for Engineering Teams
By
Jose Zamudio
5mo ago· 2 min readenProduct
55/100
Doughy
Bagelometer↗
Half-baked but well-meaning. A passing snack.
Score55Typepress releaseSentimentpositive
Summary
Incident/Ops is a new incident management tool that operates entirely within Slack, designed to help engineering teams manage incidents, on-call rotations, and generate postmortems without leaving their primary communication platform. The tool addresses the chaos of late-night incidents where context switching between Slack and separate incident management tools creates inefficiency and lost time piecing together timelines from scattered messages.
Key quotes
· 4 pulledIf you've ever been in a 2am incident, you know the chaos: messages flying everywhere, someone trying to remember 'when did we first notice this?', and then the dreaded 'we need a postmortem' the next morning.
Most of us have spent hours trying to piece together a timeline from scattered Slack messages and half-remembered events.
I got tired of the context-switching tax. Opening a separate incident management tool during an incident just adds more cognitive load when you're already stressed.
Run incidents, manage on-call rotations, and generate clean postmortems, all without leaving Slack.
Run incidents, manage on-call rotations, and generate clean postmortems, all without leaving Slack. Built for engineering teams who move fast.
