ElevenLabs' AI-powered NYC pop-up: Robot baristas and AI shopkeepers show promise but need human backup
By
Henry Chandonnet
A baker's-dozen of insight crammed into one ring.
Summary
The article recounts a visit to ElevenLabs' NYC pop-up experience, where the author interacted with AI-powered voice agents throughout the visit — from a robot pouring cold brew coffee to haggling with an AI shopkeeper. While the experience showcased ElevenLabs' voice AI technology, the author notes several glitches and limitations, including the need for human assistance when the robot struggled to pour almond milk, and the AI shopkeeper's inability to actually complete transactions. The piece offers a balanced look at the current state of AI voice agents in real-world retail settings.
Key quotes
· 3 pulledEvery part of the experience is run by a voice agent.
A human was needed to help pour the almond milk.
I haggled with an AI shopkeeper.
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