AI's Biggest Job Threat May Be to Back-Office Workers, Not Programmers

Summary

The article challenges the dominant narrative that programmers and software engineers are most at risk from AI-driven job displacement. Instead, it argues that a larger group of white-collar workers—customer service representatives, bookkeepers, and those in HR, billing, and payroll—face greater vulnerability. These middle-class jobs, many held by women, are the ones economists are more concerned about as AI spreads into back-office functions.