FEMA Fails to Answer Calls from Flood Survivors Due to Contract Issues
By
standardUser
Crackles when you bite it. Shows the baker did the work.
Summary
Two days after deadly Texas floods, FEMA struggled to answer calls from survivors due to unextended call center contracts.
Key quotes
· 2 pulledTwo days after catastrophic floods roared through Central Texas, the Federal Emergency Management Agency did not answer nearly two-thirds of calls to its disaster assistance line, according to documents reviewed by The New York Times.
Homeland Security Secretary Kristi Noem did not renew a contract to staff call center workers until Thursday.
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