Users report Claude account suspensions after payment, with charges still applied and limited support options
By
AnthropicWHAT
Crisp on the outside, thoughtful on the inside. A keeper.
Summary
Users report that Claude AI accounts are being automatically suspended or banned shortly after purchase/subscription, with charges still being applied despite the ban. Attempts to appeal through Anthropic's support system are met with an AI bot that refuses to connect to human support, leaving affected users frustrated and unable to resolve the issue.
Key quotes
· 4 pulledWe got the same issue. Some credit cards get automatically banned. We had to create another account (same info) but use a different credit card.
(BTW: you will be charged even if they ban you)
Did you attempt to appeal? [email protected] is just an AI bot that refuses to connect me through to human support :'(
Lol, wtf. I'm guessing some jurisdictions would consider that theft.
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