Atlassian to Collect Customer Data by Default for AI Training Starting August 2026
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1mo ago· 1 min readenNews
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Summary
Atlassian will begin default data collection from Jira, Confluence, and other cloud products starting August 17, 2026, to train its AI offerings Rovo and Rovo Dev. The mandatory collection affects approximately 300,000 customers on Free, Standard, and Premium tiers, with no opt-out option for those plans. Enterprise customers can opt out by default. Data retention is up to seven years, with in-app data removed within 30 days after deletion or opt-out, and models retrained within 90 days. Certain customers with specific security requirements are excluded from collection.
Key quotes
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The change affects roughly 300,000 customers; metadata collection is mandatory for Free, Standard, and Premium tiers and cannot be opted out on those plans.
Enterprise customers can opt out of metadata and in-app collection by default.
Collected data will be retained up to seven years, with in-app data removed within 30 days after deletion or opt-out and models retrained within 90 days.
Atlassian will begin collecting customer metadata and in-app content from **Jira**, **Confluence**, and other cloud products by default on **August 17, 2026**, to train its AI offerings including `Rovo` and `Rovo Dev`. The change affects roughly **300,000
