ACME.com Network Outage Investigation Following ISP Maintenance
By
mjyut
Hand-rolled, kettle-boiled, baked to perfection. Worth every minute at the bakery.
Summary
The article describes a month-long intermittent network outage affecting acme.com starting February 25th, characterized by high ping times and packet drops lasting several hours at a time. The author suspects the issues began after their internet provider, Sonic, performed scheduled maintenance and switched them to a new network. The author worked with Sonic support to investigate whether the network changes or their own configuration adjustments might have caused the problems, finding some potential issues in their setup.
Key quotes
· 5 pulledStarting on February 25th and lasting a little over a month, acme.com suffered intermittent network outages.
The symptoms were very high ping times and packet drops.
The outages would last a few hours and then go away for a while.
The problems started right after my internet provider, Sonic, did some scheduled maintenance and switched me to a new network.
I worked with Sonic support to try and figure out if their network change, or my own config changes for the new network, could have caused the problems.
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